Support Training and Maintenance

CNG Energy Partners, LLC was formed to help to expand the use of natural gas in the transportation field.  Without excellent customer support, we cannot continue to be effectively in this business.  With that given, each of our activities is designed to ensure that our customers are receiving the advice, actions, and support that they expect and that we believe is appropriate for their level of expertise.  We do not wish to babysit anyone, however, until our customer has full knowledge and the right levels of experience, we are there to help them avoid unpleasant activities.

Warranty

The quality of our services is very high because we believe that the experiences that fleet owners have now with CNG will be reflected forward into the next fleet decision and shared laterally with other fleet owners.  If CNG is a pleasant and economical experience, we are more likely to attain our long term goal of increasing the use of natural gas in transportation.  If their experience is not favorable, that will be reflected in all of the networking actions by the fleet owner, resulting in fewer decisions to use CNG within that group.

As such, our warranty is a means to success.  Other than established manufacturer warranties of their equipment, we also warranty that our coordination and operational assistance is a positive influence on the success of the project.

Grant administration

After a grant is awarded, there is a contractual obligation to accomplish the Scope of Work and to make reports that reflect the continued vehicle or fuel uses that are the means to attaining air quality goals for which funding was provided.

All of the operational decisions and the capturing of data is properly the responsibility of the fleet owner and staff.  Our role in the grant administration is to help the fleet owner and staff to fully understand their actions and the required data so that their collection and operational activities are not contrary to the goals of the grant funding and are not unnecessarily redundant.

While some redundancy is natural in data gathering processes, we want to ensure that the necessary data is captured properly the first time and that the process does not create new or unrelated issues.

Training and fleet operation (gas station)

Fleet owners, operators, and maintenance technicians must understand how the refueling process is accomplished.  Most uninformed employees will initially be afraid of the high pressures associated with the CNG system.  This fear is a normal but unnecessary condition.

Our training will ensure that the players within the refueling operation are knowledgeable about the actual process as well as in techniques, technical data and ways to understand and respect the high pressure nature of CNG systems.

As a result of our training, each of the operators will know which actions are necessary to be safe and secure while refueling and what actions to take is they observe an unsafe situation.  Following our instructions and practicing what is taught will provide those involved in the refueling process with a safe work environment.

On the maintenance side of the fence, we will provide instruction to those technicians that are responsible for the daily inspections and for periodic preventative maintenance of the compression station.  Such activities are essential to the trouble free operations that fueling stations require and our training will emphasize the proper procedures to be used and to ensure that accurate data is captured for later analysis.  Daily inspections are not difficult to perform.

The required documentation is extremely important to the analysis process used by technicians that perform periodic maintenance.  Our training will reinforce the importance of properly performing and documenting seemingly mundane inspections and performing rather routine services.

Training and fleet maintenance (conversions)

The conversion process places new burdens on the maintenance personnel already responsible for maintaining efficient engine and vehicle operations.  Our task is to clarify what activities need to be monitored and which techniques should be used to identify and localize any maintenance related failures or issues.

To many general maintenance technicians, the conversion process is very foreign and difficult to warm up to.  In actually, the process is very straightforward and conforms to a logical progression of physics.  Most technicians are unaware of the physics of gaseous state fuels because they are not exposed to such fuels during their apprentice period (where most learning occurs).  Our training will walk them through all of the mechanics and theories about gaseous fuel systems with the added bonus of being able to show exactly what steps were taken to cause each section of the system to work properly.

Our training will provide the knowledge to raise the awareness of the fleet technicians so that they will recognize nearly all mechanical action/reaction situations.  From that point their ability to use the computer diagnostic programs will help them to be successful.

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